Practice Test Geeks(MO) Marketing Officer Certification Practice Test
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Conflict Resolution & Negotiation Flashcards

7 cards from real MO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Conflict Resolution & Negotiation flashcards as text

  1. During a marketing campaign conflict, a team member consistently avoids confrontation, even when their own interests suffer. This behavior reflects which Thomas-Kilmann conflict style?

    Answer: Accommodating

    Accommodating involves prioritizing the other party's needs over your own, often sacrificing your interests to preserve harmony.

  2. A marketing officer needs to negotiate renewal terms with a long-term vendor. Which preparation step is most critical before entering negotiations?

    Answer: Identifying your BATNA, reservation price, and target outcome

    Knowing your BATNA, reservation price (walk-away point), and target outcome gives you a clear negotiation strategy and prevents poor agreements.

  3. A conflict between the marketing and product teams escalates to senior leadership. This is an example of:

    Answer: Escalation

    Escalation occurs when a conflict is referred to a higher authority because the parties involved cannot resolve it at their own level.

  4. In principled negotiation (Fisher and Ury's 'Getting to Yes'), which of the following is NOT one of the four core principles?

    Answer: Always accept the first offer to build goodwill

    The four principles of Getting to Yes are: separate people from the problem, focus on interests, invent options for mutual gain, and use objective criteria — accepting first offers is not among them.

  5. A marketing officer discovers mid-negotiation that they have more leverage than the vendor realizes. Ethical negotiation practice suggests the officer should:

    Answer: Use the leverage transparently within fair negotiation standards

    Ethical negotiation allows using legitimate leverage within fair standards, without deception or exploitation that could damage the long-term relationship.

  6. Which communication behavior most commonly escalates workplace conflicts in marketing teams?

    Answer: Blaming language and absolute terms like 'always' or 'never'

    Blaming language and absolute terms ('you always,' 'you never') trigger defensiveness and escalate conflict rather than opening constructive dialogue.

  7. After resolving a major conflict between two marketing team members, what is the most important follow-up action?

    Answer: Monitor the relationship and check in to ensure the agreement holds

    Following up after conflict resolution ensures the agreement is implemented, relationships are healing, and new issues are caught before they re-escalate.