Communication & Interpersonal Skills Flashcards
7 cards from real MO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Interpersonal Skills flashcards as text
A marketing officer must deliver negative campaign performance results to senior leadership. What approach is MOST effective?
Answer: Lead with findings, acknowledge shortfalls, and pivot to corrective actions
Transparent reporting paired with a recovery plan demonstrates accountability and builds long-term credibility with leadership.
Which element of the communication process ensures the sender's message was accurately received?
Answer: Feedback
Feedback closes the communication loop by confirming whether the receiver interpreted the message as the sender intended.
In a high-stakes negotiation with a media vendor, a marketing officer uses 'anchoring.' What does this involve?
Answer: Setting an initial reference point that influences the rest of the negotiation
Anchoring leverages cognitive bias by establishing a first number that sets the psychological reference point for all subsequent negotiation movement.
What is the MAIN risk of using highly technical marketing jargon when communicating with a non-specialist client?
Answer: The client may feel excluded and lose trust in the communication
Jargon creates comprehension gaps that make clients feel marginalized, which erodes trust and damages the professional relationship.
When managing a remote marketing team across multiple time zones, which practice BEST maintains team cohesion and clear communication?
Answer: Establishing asynchronous communication norms with documented decision trails
Asynchronous norms with documented decisions accommodate time zone differences while keeping all team members informed and aligned.
Which of the following BEST describes 'emotional intelligence' (EQ) as it applies to a marketing officer's role?
Answer: The capacity to recognize, understand, and manage one's own and others' emotions
EQ in a professional context means perceiving and regulating emotions—your own and others'—to improve collaboration, leadership, and communication outcomes.
A marketing officer is mediating a disagreement between the content and design teams about campaign direction. What is the FIRST step?
Answer: Allow each team to present their perspective without interruption
Giving each party uninterrupted time to speak ensures all perspectives are heard before any resolution is attempted, which is foundational to effective mediation.