Communication & Interpersonal Skills Flashcards
7 cards from real MO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Interpersonal Skills flashcards as text
A marketing officer notices that a key stakeholder consistently misinterprets written project briefs. What is the BEST corrective approach?
Answer: Schedule a verbal walkthrough and confirm understanding in writing afterward
Combining verbal explanation with written confirmation addresses misinterpretation by engaging multiple communication channels and creating a shared record.
When presenting a new campaign budget to skeptical executives, which persuasion technique is MOST effective?
Answer: Use data-driven ROI projections anchored to past campaign results
Executives respond best to evidence-based ROI projections tied to proven past performance, which directly addresses financial skepticism.
Which listening technique involves summarizing the speaker's message in your own words to verify understanding?
Answer: Reflective listening
Reflective listening requires the listener to paraphrase or mirror back the speaker's message to confirm accurate comprehension.
A marketing team member frequently dominates meetings, preventing others from contributing. As the marketing officer, what should you do FIRST?
Answer: Address the behavior privately with the individual
A private conversation addresses the behavior directly and respectfully without embarrassing the individual or disrupting team dynamics.
What does 'communication noise' refer to in the context of marketing messaging?
Answer: Any interference that distorts or blocks accurate message reception
Communication noise encompasses any barrier—physical, semantic, or psychological—that prevents the intended message from being received accurately.
In cross-cultural marketing communication, which practice BEST reduces the risk of misunderstanding?
Answer: Using universal symbols and avoiding local idioms
Universal symbols and avoidance of culture-specific idioms minimize the risk of unintended meanings being conveyed across different cultural audiences.
Which nonverbal cue is MOST likely to undermine a marketing officer's credibility during a client presentation?
Answer: Avoiding eye contact and crossing arms
Avoiding eye contact and crossing arms signals defensiveness and low confidence, which directly erodes perceived credibility.