MMC Work Order Management & Documentation 2

Question 1

What is the primary advantage of using a Computerized Maintenance Management System (CMMS) for work order management?

Accepted Answer

It centralizes data, improves tracking, and generates performance reports automatically

Answer

It eliminates the need for skilled maintenance technicians

Answer

It reduces the total number of preventive maintenance tasks required

Answer

It automatically purchases and receives spare parts

Question 2

Which document provides detailed step-by-step instructions that should accompany a work order for complex maintenance tasks?

Accepted Answer

Standard Operating Procedure (SOP) or Job Plan

Answer

Purchase order

Answer

Material Safety Data Sheet (MSDS)

Answer

Equipment warranty card

Question 3

What information should be captured when closing out a completed work order?

Accepted Answer

Actual labor hours, parts used, findings observed, and actions taken

Answer

Only the technician's name and completion date

Answer

The next scheduled oil change date for the equipment

Answer

Customer satisfaction survey results

Question 4

How does thorough work order documentation support root cause analysis (RCA)?

Accepted Answer

It provides historical failure data to identify recurring patterns and underlying causes

Answer

It automatically generates repair solutions for future failures

Answer

It assigns accountability to specific technicians for failures

Answer

It eliminates the need for formal RCA investigations

Question 5

What does the maintenance KPI 'wrench time' measure?

Accepted Answer

The percentage of a technician's shift spent performing actual hands-on maintenance work

Answer

The number of work orders generated per month

Answer

The average cost per work order completed

Answer

The ratio of emergency to planned work orders

Question 6

Which metric measures the proportion of planned versus reactive maintenance work orders?

Accepted Answer

Planned maintenance percentage or proactive maintenance ratio

Answer

Mean Time Between Failures (MTBF)

Answer

Overall Equipment Effectiveness (OEE)

Answer

Return on Investment (ROI)

Question 7

What is the primary benefit of linking work orders to specific equipment records in a CMMS?

Accepted Answer

It builds equipment maintenance history and enables tracking of total maintenance costs per asset

Answer

It automatically orders replacement equipment when failures occur

Answer

It schedules employee training programs for specific equipment types

Answer

It generates customer invoices for maintenance services performed