MMC Work Order Management & Documentation

Question 1

What is the primary purpose of a work order in a maintenance management system?

Accepted Answer

To authorize, track, and document maintenance activities

Answer

To document payroll information for maintenance workers

Answer

To schedule employee vacations and time off

Answer

To record inventory purchases

Question 2

Which work order priority level typically requires an immediate response within 1-4 hours?

Accepted Answer

Emergency

Answer

Routine

Answer

Planned

Answer

Urgent

Question 3

What does a corrective maintenance work order document?

Accepted Answer

Repairs made to restore equipment to proper working condition

Answer

Scheduled preventive maintenance tasks

Answer

Annual budget allocations for maintenance

Answer

New equipment installation projects

Question 4

Which field is NOT typically required on a maintenance work order?

Accepted Answer

Employee personal home address

Answer

Equipment identification number

Answer

Description of work required

Answer

Priority level

Question 5

What is a 'standing work order' (SWO) primarily used for?

Accepted Answer

Recurring tasks charged to a single work order over a set time period

Answer

Work that requires technicians to stand while performing it

Answer

Emergency repairs requiring immediate management authorization

Answer

Work orders suspended while awaiting parts

Question 6

In work order management, what does the term 'backlog' refer to?

Accepted Answer

The accumulation of approved, ready-to-schedule work orders not yet completed

Answer

Work orders that were completed incorrectly and need rework

Answer

Overdue preventive maintenance tasks exclusively

Answer

Equipment waiting for replacement parts

Question 7

Which work order status indicates a job has been assigned to a technician but work has not yet started?

Accepted Answer

Assigned

Answer

Closed

Answer

Completed

Answer

In Progress