MMC Work Order Management & Documentation 1 — Questions and Answers
Question 1: What is the primary purpose of a work order in a maintenance management system?
- To document payroll information for maintenance workers
- To authorize, track, and document maintenance activities (Correct answer)
- To schedule employee vacations and time off
- To record inventory purchases
Correct answer: To authorize, track, and document maintenance activities
A work order is the primary tool used to authorize, track, and document all maintenance activities from initiation through completion.
Question 2: Which work order priority level typically requires an immediate response within 1-4 hours?
- Routine
- Planned
- Urgent
- Emergency (Correct answer)
Correct answer: Emergency
Emergency priority work orders require immediate response within 1-4 hours because they involve safety hazards or critical production stoppages.
Question 3: What does a corrective maintenance work order document?
- Scheduled preventive maintenance tasks
- Repairs made to restore equipment to proper working condition (Correct answer)
- Annual budget allocations for maintenance
- New equipment installation projects
Correct answer: Repairs made to restore equipment to proper working condition
Corrective work orders document the repairs performed to restore failed or degraded equipment back to its proper working condition.
Question 4: Which field is NOT typically required on a maintenance work order?
- Equipment identification number
- Description of work required
- Employee personal home address (Correct answer)
- Priority level
Correct answer: Employee personal home address
Employee personal home addresses are not operationally relevant to maintenance tasks and should not appear on work orders for privacy reasons.
Question 5: What is a 'standing work order' (SWO) primarily used for?
- Work that requires technicians to stand while performing it
- Recurring tasks charged to a single work order over a set time period (Correct answer)
- Emergency repairs requiring immediate management authorization
- Work orders suspended while awaiting parts
Correct answer: Recurring tasks charged to a single work order over a set time period
A standing work order is used for routine, recurring activities such as daily lubrication rounds, charged to one ongoing order rather than generating individual work orders each time.
Question 6: In work order management, what does the term 'backlog' refer to?
- Work orders that were completed incorrectly and need rework
- The accumulation of approved, ready-to-schedule work orders not yet completed (Correct answer)
- Overdue preventive maintenance tasks exclusively
- Equipment waiting for replacement parts
Correct answer: The accumulation of approved, ready-to-schedule work orders not yet completed
Maintenance backlog is the total volume of approved work orders that are ready to be scheduled and executed but have not yet been completed.
Question 7: Which work order status indicates a job has been assigned to a technician but work has not yet started?
- Closed
- Completed
- In Progress
- Assigned (Correct answer)
Correct answer: Assigned
'Assigned' status indicates the work order has been given to a specific technician or crew but actual hands-on work has not yet commenced.
MMC Work Order Management & Documentation 1
What is the primary purpose of a work order in a maintenance management system?