Work Order Management & Documentation Flashcards

What is the primary purpose of a work order in a maintenance management system?

Answer: To authorize, track, and document maintenance activities

A work order is the primary tool used to authorize, track, and document all maintenance activities from initiation through completion.

Which work order priority level typically requires an immediate response within 1-4 hours?

Answer: Emergency

Emergency priority work orders require immediate response within 1-4 hours because they involve safety hazards or critical production stoppages.

What does a corrective maintenance work order document?

Answer: Repairs made to restore equipment to proper working condition

Corrective work orders document the repairs performed to restore failed or degraded equipment back to its proper working condition.

Which field is NOT typically required on a maintenance work order?

Answer: Employee personal home address

Employee personal home addresses are not operationally relevant to maintenance tasks and should not appear on work orders for privacy reasons.

What is a 'standing work order' (SWO) primarily used for?

Answer: Recurring tasks charged to a single work order over a set time period

A standing work order is used for routine, recurring activities such as daily lubrication rounds, charged to one ongoing order rather than generating individual work orders each time.

In work order management, what does the term 'backlog' refer to?

Answer: The accumulation of approved, ready-to-schedule work orders not yet completed

Maintenance backlog is the total volume of approved work orders that are ready to be scheduled and executed but have not yet been completed.

Which work order status indicates a job has been assigned to a technician but work has not yet started?

Answer: Assigned

'Assigned' status indicates the work order has been given to a specific technician or crew but actual hands-on work has not yet commenced.