Miscellaneous Certifications Change Management 2 — Questions and Answers
Question 1: The McKinsey 7-S Framework includes Strategy, Structure, Systems, Staff, Skills, Style, and which seventh element?
- Sustainability
- Shared Values (Correct answer)
- Synergy
- Stakeholders
Correct answer: Shared Values
The seventh 'S' in the McKinsey 7-S Framework is Shared Values, which sits at the center of the model and interconnects all other elements.
Question 2: Which change management framework is developed by the Association of Change Management Professionals (ACMP) and aligns with their CCMP certification?
- ADKAR Model
- Standard for Change Management (Correct answer)
- Kotter's 8-Step Model
- Prosci Methodology
Correct answer: Standard for Change Management
ACMP's Standard for Change Management provides the framework that underpins the Certified Change Management Professional (CCMP) certification.
Question 3: In the Kübler-Ross Change Curve, which stage typically follows 'Denial' when individuals face organizational change?
- Acceptance
- Anger (Correct answer)
- Bargaining
- Depression
Correct answer: Anger
The Kübler-Ross Change Curve adapted for organizational change follows the stages: Denial, Anger, Bargaining, Depression, and Acceptance.
Question 4: What is a 'stakeholder impact assessment' used for in change management?
- Determining the budget for a change initiative
- Identifying how groups will be affected by a change and their level of influence (Correct answer)
- Measuring project timeline milestones
- Evaluating technical requirements for system changes
Correct answer: Identifying how groups will be affected by a change and their level of influence
A stakeholder impact assessment identifies which groups are impacted by a change, how significantly, and their relative power to influence the initiative's success.
Question 5: The 'Satir Change Model' describes a change process that includes which unique stage not commonly found in other models?
- Denial
- Chaos (Correct answer)
- Anchoring
- Reflection
Correct answer: Chaos
The Satir Change Model includes a 'Chaos' stage, representing the performance dip and uncertainty that follows the introduction of a foreign element or change.
Question 6: Which document outlines the strategy for engaging stakeholders throughout a change initiative?
- Project charter
- Change management plan (Correct answer)
- Business case
- Risk register
Correct answer: Change management plan
The change management plan documents the strategy and tactics for managing the people side of change, including stakeholder engagement, communications, and training.
Question 7: Organizational change readiness assessments are conducted primarily to:
- Calculate the financial cost of the change
- Evaluate the organization's capacity and willingness to adopt a change (Correct answer)
- Identify technical infrastructure gaps
- Determine employee salaries during transition
Correct answer: Evaluate the organization's capacity and willingness to adopt a change
Change readiness assessments measure how prepared an organization is—culturally, structurally, and in terms of capacity—to successfully adopt a proposed change.
Miscellaneous Certifications Change Management 2
The McKinsey 7-S Framework includes Strategy, Structure, Systems, Staff, Skills, Style, and which seventh element?