Miscellaneous Certifications Change Management 1 — Questions and Answers
Question 1: Which model describes change as moving through three stages: Unfreeze, Change, and Refreeze?
- Kotter's 8-Step Model
- Lewin's Change Management Model (Correct answer)
- ADKAR Model
- McKinsey 7-S Framework
Correct answer: Lewin's Change Management Model
Lewin's Change Management Model defines three stages—Unfreeze, Change, and Refreeze—to describe how organizations transition from current to future states.
Question 2: The ADKAR model stands for Awareness, Desire, Knowledge, Ability, and which fifth element?
- Accountability
- Agility
- Reinforcement (Correct answer)
- Resilience
Correct answer: Reinforcement
ADKAR stands for Awareness, Desire, Knowledge, Ability, and Reinforcement—the last element ensures the change is sustained over time.
Question 3: In Kotter's 8-Step Change Model, what is the FIRST step?
- Form a powerful coalition
- Create a vision for change
- Create a sense of urgency (Correct answer)
- Communicate the vision
Correct answer: Create a sense of urgency
Kotter's first step is to create a sense of urgency by helping others see the need for change and the importance of acting immediately.
Question 4: Which change management concept refers to employees who actively support and promote a change initiative within their peer groups?
- Sponsors
- Change champions (Correct answer)
- Stakeholders
- Project managers
Correct answer: Change champions
Change champions (also called change agents) are individuals who advocate for and support the change from within their peer or functional groups.
Question 5: A 'burning platform' in change management refers to which concept?
- A digital transformation initiative
- The urgent need for change due to a critical threat or crisis (Correct answer)
- A failed change initiative
- A highly complex organizational restructure
Correct answer: The urgent need for change due to a critical threat or crisis
A 'burning platform' describes the compelling case for change—a crisis or critical threat so serious that staying the same is riskier than changing.
Question 6: Which professional certification is specifically focused on change management and is offered by Prosci?
- CCMP
- PMP
- Prosci Change Practitioner (Correct answer)
- CSM
Correct answer: Prosci Change Practitioner
Prosci offers the Prosci Change Management Practitioner certification, which is based on their ADKAR model and change management methodology.
Question 7: Resistance to change is most effectively managed by which approach?
- Ignoring resistant employees
- Mandating compliance through policy enforcement
- Engaging resistors early and addressing their concerns (Correct answer)
- Replacing resistant employees with new hires
Correct answer: Engaging resistors early and addressing their concerns
Engaging resistors early, listening to their concerns, and involving them in the process is the most effective strategy for overcoming resistance.
Miscellaneous Certifications Change Management 1
Which model describes change as moving through three stages: Unfreeze, Change, and Refreeze?