Microsoft Windows 98 Professional Standards & Competencies 4

Question 1

Which Windows 98 feature enables a technician to capture and transfer a complete disk image for deploying identical workstation configurations?

Accepted Answer

Disk Cloning (using third-party tools like Ghost)

Answer

Windows 98 does not have built-in disk imaging, so third-party tools like Norton Ghost were the professional standard for deploying identical workstation images.

Question 2

A technician is troubleshooting a Windows 98 system that freezes during shutdown. What is the most common professional first step?

Accepted Answer

Check for known shutdown issues via Microsoft Knowledge Base and update drivers

Answer

Microsoft published specific Knowledge Base articles addressing Windows 98 shutdown problems, often resolved by updating APM/ACPI drivers or applying patches.

Question 3

Under professional standards, when should a technician escalate a Windows 98 support issue to a more senior engineer?

Accepted Answer

When the issue is beyond their knowledge or could cause significant data loss risk

Answer

Knowing when to escalate is a core professional competency — issues beyond one's expertise or with high data loss risk should be escalated promptly.

Question 4

A Windows 98 workstation needs to share files on a peer-to-peer network. Which Windows 98 component must be installed for file sharing to function?

Accepted Answer

File and Printer Sharing for Microsoft Networks

Answer

File and Printer Sharing for Microsoft Networks is the Windows 98 service that enables file and printer sharing over a local network.

Question 5

When a professional completes a Windows 98 repair, what should be included in a proper service record?

Accepted Answer

A description of the problem, steps taken, parts replaced, and final resolution

Answer

A complete service record documents the problem, diagnostic steps, repairs made, and outcome for accountability, warranty tracking, and future reference.

Microsoft Windows 98 Practice Test

Microsoft Windows 98 Practice Test

Microsoft Windows 98 Professional Standards & Competencies 4