Microsoft Windows 98 Professional Standards & Competencies 2

Question 1

A technician is asked to upgrade a client's Windows 95 machine to Windows 98. What is the recommended first step before beginning the upgrade?

Accepted Answer

Back up all critical user data and files

Answer

Backing up critical data before any OS upgrade protects against data loss if the upgrade fails or causes issues.

Question 2

Which Windows 98 tool should a professional use to view and manage system resources such as CPU and memory usage in real time?

Accepted Answer

Resource Meter

Answer

Resource Meter displays real-time usage of system resources including CPU, system, and GDI resources.

Question 3

When a customer reports that their Windows 98 system crashes randomly, which log file should a technician check first for diagnostic clues?

Accepted Answer

Bootlog.txt

Answer

Bootlog.txt records what drivers and components load during startup, helping identify items that fail during the boot process.

Question 4

A professional is documenting a Windows 98 workstation's hardware configuration for an IT inventory. Which built-in utility provides comprehensive hardware and software system information?

Accepted Answer

Microsoft System Information (Msinfo32)

Answer

Msinfo32 (Microsoft System Information) provides detailed reports on hardware, system components, and software environment.

Question 5

According to professional standards, how should a technician handle a client's personal data discovered on a Windows 98 machine during a repair?

Accepted Answer

Maintain confidentiality and only access files necessary for the repair

Answer

Professional ethics require technicians to maintain client data confidentiality and access only what is necessary to complete the repair.

Microsoft Windows 98 Practice Test

Microsoft Windows 98 Practice Test

Microsoft Windows 98 Professional Standards & Competencies 2