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Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate — VIP Practice Exam (MB-230)
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate — This exam mirrors the MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant exam, administered by Microsoft, covering case management, SLAs, entitlements, Omnichannel for Customer Service, knowledge management, scheduling, and AI/Copilot features. The real exam requires a score of 700/1000 and is typically 120 minutes with 40–60 questions.
30
Questions
120m
Time Limit
70.00%
To Pass
Question 1 of 30👑 VIP
Contoso Ltd. has a support team handling three tiers of customers: Standard, Premium, and Enterprise. Enterprise customers must have their cases resolved within 4 business hours, while Premium customers get 8 business hours. A support manager wants to ensure these commitments are tracked automatically and agents are warned before a breach occurs. Which Dynamics 365 Customer Service feature should the consultant configure to meet this requirement?
Questions 2–30 and full explanations are VIP-exclusive.