Microsoft Certification Microsoft Dynamics 365 Fundamentals (MB-910) 2 — Questions and Answers
Question 1: What does Dynamics 365 Finance help organizations manage?
- Customer support tickets
- Financial operations including accounts payable, accounts receivable, and budgeting (Correct answer)
- Manufacturing production schedules
- Employee performance reviews
Correct answer: Financial operations including accounts payable, accounts receivable, and budgeting
Dynamics 365 Finance is an ERP application for managing financial operations such as GL, accounts payable, accounts receivable, and financial reporting.
Question 2: What is a lead in Dynamics 365 Sales?
- A confirmed customer order
- A potential customer who has shown interest but hasn't been qualified yet (Correct answer)
- A completed sales deal
- An internal employee record
Correct answer: A potential customer who has shown interest but hasn't been qualified yet
A lead in Dynamics 365 Sales represents an unqualified potential customer or prospect who may eventually become an opportunity.
Question 3: Which Dynamics 365 app supports field service management and dispatch?
- Dynamics 365 Sales
- Dynamics 365 Field Service (Correct answer)
- Dynamics 365 Commerce
- Dynamics 365 HR
Correct answer: Dynamics 365 Field Service
Dynamics 365 Field Service manages work orders, scheduling, dispatching technicians, and tracking field service resources for on-site service delivery.
Question 4: What is a business process flow in Dynamics 365?
- An automated email campaign
- A guided, stage-based workflow that leads users through a standardized business process (Correct answer)
- A financial report template
- A user authentication sequence
Correct answer: A guided, stage-based workflow that leads users through a standardized business process
Business process flows in Dynamics 365 guide users through a series of stages and steps to ensure consistent execution of business processes.
Question 5: What does Dynamics 365 Supply Chain Management help with?
- Managing customer complaints
- Optimizing manufacturing, warehousing, inventory, and logistics operations (Correct answer)
- Processing payroll
- Running email marketing campaigns
Correct answer: Optimizing manufacturing, warehousing, inventory, and logistics operations
Dynamics 365 Supply Chain Management is an ERP module for managing manufacturing, inventory, warehousing, transportation, and procurement.
Question 6: What are SLAs (Service Level Agreements) used for in Dynamics 365 Customer Service?
- Setting employee salaries
- Defining and tracking response and resolution time commitments for customer cases (Correct answer)
- Managing product catalogs
- Controlling access to the system
Correct answer: Defining and tracking response and resolution time commitments for customer cases
SLAs in Dynamics 365 Customer Service define the expected response and resolution times for customer cases and track whether those commitments are met.
Microsoft Certification Microsoft Dynamics 365 Fundamentals (MB-910) 2
What does Dynamics 365 Finance help organizations manage?