Medallia Customer Experience Certification Medallia Platform Administration & Configuration

Question 1

What is the primary function of Medallia's Role-Based Access Control (RBAC)?

Accepted Answer

To control user permissions based on organizational roles

Answer

To restrict the types of survey questions available

Answer

To limit the number of active feedback channels

Answer

To configure system-wide data retention policies

Question 2

In Medallia, what does a 'unit' typically represent within the platform?

Accepted Answer

An organizational entity such as a store, branch, or location

Answer

A type of question in a feedback survey

Answer

A metric calculation formula used in reporting

Answer

A single individual survey response record

Question 3

Which Medallia configuration allows administrators to define the organizational data hierarchy used for reporting and access control?

Accepted Answer

Organizational Data Model

Answer

Text Analytics Engine

Answer

Survey Logic Builder

Answer

Feedback Routing Rules

Question 4

What does 'field mapping' accomplish during a Medallia data integration setup?

Accepted Answer

Aligns incoming data fields to corresponding Medallia data attributes

Answer

Links survey questions to reporting dashboard widgets

Answer

Maps geographic territories to survey distribution regions

Answer

Connects customer feedback records to specific front-line agents

Question 5

What is the purpose of a Medallia 'program' in platform administration?

Accepted Answer

A container that organizes surveys, data sources, and reporting for a specific CX initiative

Answer

A scheduled routine that automates data exports to external systems

Answer

A script used for automating responses to customer feedback

Answer

A type of elevated user account with admin privileges

Question 6

Which of the following best describes Medallia's Invitation Management feature?

Accepted Answer

Controlling how and when survey invitations are sent to customers

Answer

Scheduling internal team surveys for employee feedback

Answer

Tracking RSVPs for customer appreciation events

Answer

Managing calendar invites for stakeholder review meetings

Question 7

In Medallia platform administration, what is a 'data feed'?

Accepted Answer

An automated mechanism for importing customer and transaction data from external systems

Answer

A real-time stream of social media complaints ingested into the platform

Answer

A live dashboard that displays incoming survey responses as they arrive

Answer

A scheduled email report subscription distributed to executive stakeholders