MD-100 Troubleshooting and Recovery 2 — Questions and Answers
Question 1: Which Windows Recovery Environment option automatically diagnoses and fixes problems that prevent Windows from starting correctly?
- System Restore
- Startup Repair (Correct answer)
- System Image Recovery
- Reset this PC
Correct answer: Startup Repair
Startup Repair scans for and fixes issues such as missing or damaged system files, corrupt BCD, and incorrect boot configuration that prevent Windows from loading.
Question 2: When resetting a Windows 10 PC using the 'Remove everything' option, what is the outcome?
- Only user accounts are removed while apps and settings remain
- All personal files, installed apps, and settings are removed and Windows is reinstalled (Correct answer)
- Only downloaded files are deleted but installed programs are kept
- Windows is reverted to the previous version only
Correct answer: All personal files, installed apps, and settings are removed and Windows is reinstalled
'Remove everything' performs a full reset by deleting all user data, apps, and customizations and reinstalling a clean copy of Windows.
Question 3: What does the 'Keep my files' option do when using Reset this PC in Windows 10?
- Keeps all installed apps and system settings but reformats user data folders
- Removes installed apps and settings while preserving personal files in user folders (Correct answer)
- Creates a backup of personal files to OneDrive before resetting
- Keeps files and apps but resets only system settings to defaults
Correct answer: Removes installed apps and settings while preserving personal files in user folders
'Keep my files' removes installed applications and reverts settings to defaults while leaving documents, pictures, and other personal files in place.
Question 4: A Windows 10 PC fails to boot after a driver update. Which WinRE option allows the technician to undo the driver change without affecting personal files?
- Startup Repair
- System Image Recovery
- System Restore (Correct answer)
- Uninstall Updates
Correct answer: System Restore
System Restore rolls back system files and registry settings to a restore point created before the driver was installed, without touching personal files.
Question 5: Which command run from WinRE Command Prompt scans all disks for Windows installations and adds any missing entries to the Boot Configuration Data?
- bootrec /fixmbr
- bootrec /rebuildbcd (Correct answer)
- bcdedit /set default
- diskpart /fixboot
Correct answer: bootrec /rebuildbcd
bootrec /rebuildbcd scans all connected drives for Windows installations and offers to add them to the BCD store, repairing missing boot entries.
Question 6: What is a System Image backup in Windows 10?
- A screenshot archive of all desktop configurations
- A complete sector-by-sector copy of the system drive including OS, settings, and files (Correct answer)
- A compressed archive of only personal user data
- A virtual machine snapshot stored in Hyper-V
Correct answer: A complete sector-by-sector copy of the system drive including OS, settings, and files
A System Image is a complete backup of all data on a drive (OS, applications, settings, and files) that can be used to restore the entire system to the exact state at backup time.
Question 7: When performing a System Restore, which category of data is NOT affected by the operation?
- Installed application registrations
- Device driver files
- Personal documents and user files (Correct answer)
- Registry hive settings
Correct answer: Personal documents and user files
System Restore is designed to protect personal files; it only rolls back system files, drivers, and registry settings while leaving user documents untouched.
MD-100 Troubleshooting and Recovery 2
Which Windows Recovery Environment option automatically diagnoses and fixes problems that prevent Windows from starting correctly?