Instructional Skills & Delivery Methods Flashcards

Which technique best helps a trainer manage a learner who repeatedly dominates class discussion?

Answer: Acknowledging the contribution, then redirecting the question to others

Acknowledging then redirecting maintains respect while giving other learners a chance to participate.

When delivering a live technical demo, what is a recommended best practice?

Answer: Rehearse the demo and have a backup such as screenshots or a recording

Rehearsal and a backup plan reduce the risk of a failed demo derailing the session.

What does 'chunking' content mean in instructional design?

Answer: Breaking content into small, manageable segments

Chunking reduces cognitive load by presenting information in smaller, digestible units.

In the ADDIE model, which phase involves identifying learner needs and performance gaps?

Answer: Analysis

The Analysis phase determines who the learners are and what gaps the training must address.

Which question type best encourages deeper thinking during a class?

Answer: "How would you apply this policy in your organization, and why?"

Open-ended application questions require learners to analyze and connect content to their context.

A learner with a hearing impairment is attending a virtual session. What is the most appropriate accommodation?

Answer: Enable live captions and share written materials

Live captions and written resources provide accessible access to spoken content.

What is the main benefit of a blended learning approach for Microsoft technical training?

Answer: It combines self-paced online content with instructor-led interaction

Blended learning mixes self-paced and live delivery to leverage the strengths of each.