MCTS 70-642 Professional Standards & Competencies 2 — Questions and Answers
Question 1: A network administrator is asked to implement a change to a critical DNS server during business hours. What should be done first?
- Proceed immediately to minimize disruption duration
- Submit a change request and obtain approval through the change management process (Correct answer)
- Notify only the immediate team and apply the change
- Back up the server and apply the change without formal approval
Correct answer: Submit a change request and obtain approval through the change management process
All changes to critical infrastructure must follow a formal change management process, including documented approval, before implementation.
Question 2: Which document type defines the expected uptime, response times, and support levels agreed upon between IT and business stakeholders?
- Network topology diagram
- Service Level Agreement (SLA) (Correct answer)
- Acceptable Use Policy (AUP)
- Disaster Recovery Plan (DRP)
Correct answer: Service Level Agreement (SLA)
An SLA formally documents the agreed performance metrics and responsibilities between the IT team and the business or customer.
Question 3: During a post-incident review for a network outage, what is the PRIMARY goal of documenting root cause analysis (RCA)?
- Assign blame to the responsible technician
- Prevent recurrence by identifying and addressing the underlying cause (Correct answer)
- Create a record for billing the affected department
- Satisfy regulatory reporting requirements only
Correct answer: Prevent recurrence by identifying and addressing the underlying cause
RCA aims to identify the fundamental cause of an incident so corrective actions can prevent it from happening again.
Question 4: A technician needs to troubleshoot a Windows Server 2008 R2 network issue. Which tool should be used to capture network traffic for detailed analysis?
- Event Viewer
- Network Monitor (netmon.exe) (Correct answer)
- Device Manager
- Disk Management
Correct answer: Network Monitor (netmon.exe)
Network Monitor is Microsoft's built-in packet capture tool used to analyze network traffic on Windows Server 2008.
Question 5: When configuring network services on a Windows Server 2008 system, which principle should guide the assignment of user and service account permissions?
- Grant maximum permissions to reduce troubleshooting calls
- Apply the principle of least privilege (Correct answer)
- Use a single shared administrative account for all services
- Grant permissions based on department budget
Correct answer: Apply the principle of least privilege
The principle of least privilege requires that users and services receive only the minimum permissions necessary to perform their functions.
Question 6: A company's security policy requires that all administrative actions on servers be logged. Which Windows Server 2008 feature best satisfies this requirement?
- Windows Firewall with Advanced Security
- Audit Policy configured via Group Policy (Correct answer)
- Network Load Balancing (NLB)
- Remote Desktop Gateway
Correct answer: Audit Policy configured via Group Policy
Audit Policy settings in Group Policy enable detailed logging of administrative actions such as logon events, privilege use, and object access.
Question 7: Which practice ensures that documentation remains useful and accurate over time in a network environment?
- Creating documentation only during initial setup
- Reviewing and updating documentation whenever changes occur (Correct answer)
- Storing documentation on individual administrator workstations
- Restricting documentation access to senior staff only
Correct answer: Reviewing and updating documentation whenever changes occur
Documentation must be updated every time a change is made so it accurately reflects the current state of the network.
MCTS 70-642 Professional Standards & Competencies 2
A network administrator is asked to implement a change to a critical DNS server during business hours.
What should be done first?