MCTS 70-642 Communication & Stakeholder Relations 4 — Questions and Answers
Question 1: A helpdesk manager reports that tickets related to VPN connectivity spiked after a Windows Server 2008 RRAS configuration change. What stakeholder communication action should the administrator take?
- Ignore the spike since the change was approved
- Proactively contact the helpdesk manager to share the change details and coordinate on messaging to end users (Correct answer)
- Tell users the issue is their fault
- Wait for the manager to escalate formally before responding
Correct answer: Proactively contact the helpdesk manager to share the change details and coordinate on messaging to end users
Sharing change context with the helpdesk enables them to provide accurate guidance to users and reduces duplicate escalations.
Question 2: A compliance auditor requests evidence that firewall policy changes in a Windows Server 2008 environment were properly authorized. Which artifact best satisfies this requirement?
- Verbal confirmation from the administrator who made the change
- Signed and dated change request forms with approver names and timestamps (Correct answer)
- A screenshot of the firewall management console
- The administrator's email inbox showing related conversations
Correct answer: Signed and dated change request forms with approver names and timestamps
Signed change request forms with approver identities and timestamps provide the audit trail auditors require for compliance evidence.
Question 3: A department head requests that a network share be accessible from the internet. The administrator identifies this as a significant security risk. How should this be communicated?
- Implement the change immediately without question
- Decline the request via email without explanation
- Document the security risk in writing, propose a secure alternative such as a VPN, and escalate to management if the risk is rejected (Correct answer)
- Ignore the request since it is outside normal procedures
Correct answer: Document the security risk in writing, propose a secure alternative such as a VPN, and escalate to management if the risk is rejected
Formally documenting security risks and proposing alternatives protects both the organization and the administrator while keeping stakeholders informed.
Question 4: During a Windows Server 2008 network project, a vendor misses a delivery deadline for hardware, delaying the rollout. How should the project administrator communicate this to stakeholders?
- Absorb the delay silently and adjust timelines without notifying anyone
- Notify stakeholders immediately with the new expected timeline, impact assessment, and any mitigation steps being taken (Correct answer)
- Blame the vendor publicly in all communications
- Postpone communication until the hardware arrives
Correct answer: Notify stakeholders immediately with the new expected timeline, impact assessment, and any mitigation steps being taken
Immediate notification of delays with updated timelines and mitigation plans allows stakeholders to adjust dependent plans and resources.
Question 5: An administrator needs to explain why DNSSEC was enabled on a Windows Server 2008 DNS infrastructure to a non-technical executive. Which approach is MOST effective?
- Provide a detailed RFC 4033 excerpt
- Explain that DNSSEC prevents attackers from redirecting users to fraudulent websites by verifying DNS responses are authentic (Correct answer)
- Show a Wireshark packet capture of DNSSEC validation
- Explain the cryptographic signing chain in full technical detail
Correct answer: Explain that DNSSEC prevents attackers from redirecting users to fraudulent websites by verifying DNS responses are authentic
Translating DNSSEC into a business risk it prevents (spoofing/fraud) makes the value clear to non-technical executives.
Question 6: A stakeholder escalates a complaint that the new network monitoring system generates too many alerts, causing alert fatigue. What is the appropriate administrative response?
- Disable all monitoring to stop the alerts
- Acknowledge the concern, review alert thresholds, and communicate a tuning plan with expected completion date (Correct answer)
- Tell the stakeholder to ignore non-critical alerts
- Escalate the complaint back to the stakeholder as out of scope
Correct answer: Acknowledge the concern, review alert thresholds, and communicate a tuning plan with expected completion date
Acknowledging the concern and delivering a concrete tuning plan demonstrates responsiveness and maintains stakeholder trust in monitoring tools.
Question 7: A Windows Server 2008 network administrator is asked to justify the cost of deploying a dedicated NPS server for 802.1X authentication. Which stakeholder communication strategy is MOST persuasive?
- Provide only the hardware and licensing costs
- Present a business case including security risk reduction, compliance benefits, and cost of a potential breach compared to deployment cost (Correct answer)
- Argue that the technology is industry standard and should need no justification
- Submit a one-line budget request without supporting detail
Correct answer: Present a business case including security risk reduction, compliance benefits, and cost of a potential breach compared to deployment cost
A business case that quantifies risk reduction and compliance value gives decision-makers the context needed to approve infrastructure investments.
MCTS 70-642 Communication & Stakeholder Relations 4
A helpdesk manager reports that tickets related to VPN connectivity spiked after a Windows Server 2008 RRAS configuration change.
What stakeholder communication action should the administrator take?