MCTS 70-642 Communication & Stakeholder Relations 3 — Questions and Answers
Question 1: A Windows Server 2008 administrator needs to communicate planned downtime for a RRAS (Routing and Remote Access Service) upgrade to remote employees. Which channel is MOST effective for broad reach?
- Announce only in a single team meeting
- Send a company-wide email and post a notice on the intranet portal at least 24 hours in advance (Correct answer)
- Post a sticky note on the server rack
- Notify only the IT department
Correct answer: Send a company-wide email and post a notice on the intranet portal at least 24 hours in advance
Broad advance communication through email and intranet ensures remote users are aware of VPN downtime and can plan accordingly.
Question 2: A stakeholder asks why the new NAP (Network Access Protection) policy is blocking certain laptops from accessing the network. How should the administrator respond?
- Refer the stakeholder to the raw NAP event log without context
- Explain in plain terms that NAP enforces health requirements and describe the compliance steps users must take (Correct answer)
- Ignore the request as it is too technical to explain
- Immediately disable NAP to resolve the complaint
Correct answer: Explain in plain terms that NAP enforces health requirements and describe the compliance steps users must take
Clear, jargon-free explanations help stakeholders understand security policies and take corrective action without technical expertise.
Question 3: During a Windows Server 2008 network project, a change to the DHCP scope causes IP conflicts. Which stakeholder communication principle should guide your response?
- Delay communication until the source of the conflict is 100% confirmed
- Communicate proactively with affected teams while investigation is ongoing, providing updates as information becomes available (Correct answer)
- Only inform the help desk and no one else
- Blame the previous administrator in the incident report
Correct answer: Communicate proactively with affected teams while investigation is ongoing, providing updates as information becomes available
Proactive, ongoing communication during incidents builds trust and allows stakeholders to take appropriate action even before root cause is identified.
Question 4: An administrator is documenting a new IPsec policy deployed in a Windows Server 2008 environment. Which documentation element is most useful for future administrators and auditors?
- Only the date the policy was created
- A clear description of the policy's purpose, the traffic it secures, and any exceptions granted (Correct answer)
- A screenshot of the server desktop
- The administrator's personal notes in shorthand
Correct answer: A clear description of the policy's purpose, the traffic it secures, and any exceptions granted
Complete policy documentation including purpose, scope, and exceptions enables future troubleshooting and satisfies audit requirements.
Question 5: A major stakeholder is concerned that a proposed DNS suffix search list change will break a legacy application. What is the best approach to address this concern?
- Override the stakeholder's concern and implement the change immediately
- Acknowledge the concern, assess the risk in a test environment, and provide written findings before proceeding (Correct answer)
- Remove the legacy application from the network
- Document the concern but do not investigate it
Correct answer: Acknowledge the concern, assess the risk in a test environment, and provide written findings before proceeding
Validating stakeholder concerns through testing and providing written findings demonstrates diligence and prevents unplanned outages.
Question 6: When presenting a network capacity report to management in a Windows Server 2008 environment, which metric is most meaningful to non-technical stakeholders?
- Raw packet-per-second throughput numbers only
- Percentage of bandwidth utilization relative to business growth projections and thresholds (Correct answer)
- The number of SNMP OIDs polled
- IPsec encryption algorithm names
Correct answer: Percentage of bandwidth utilization relative to business growth projections and thresholds
Relating bandwidth utilization to business growth thresholds helps management understand capacity risk in terms they can act on.
Question 7: After a Windows Server 2008 network upgrade project, the project manager asks for a lessons-learned meeting. What is the primary benefit of this stakeholder communication practice?
- To assign blame for issues that occurred during the project
- To capture successes and failures so future projects and teams benefit from the experience (Correct answer)
- To create a record of billable hours
- To satisfy an optional formality with no operational value
Correct answer: To capture successes and failures so future projects and teams benefit from the experience
Lessons-learned meetings systematically capture knowledge that improves future project planning and team communication processes.
MCTS 70-642 Communication & Stakeholder Relations 3
A Windows Server 2008 administrator needs to communicate planned downtime for a RRAS (Routing and Remote Access Service) upgrade to remote employees.
Which channel is MOST effective for broad reach?