MCTS 70-642 Communication & Stakeholder Relations 2 — Questions and Answers
Question 1: A network administrator must notify branch office managers about an upcoming DNS server migration scheduled for Saturday night. Which communication method best ensures all stakeholders are informed in advance?
- Post a note in the server room
- Send a formal email with details at least 48 hours before the change (Correct answer)
- Update the network diagram silently
- Verbally inform the on-call technician only
Correct answer: Send a formal email with details at least 48 hours before the change
Formal email communication with adequate lead time ensures all stakeholders have documented notice of planned maintenance windows.
Question 2: During a network infrastructure project, a stakeholder requests a status update on DHCP server configuration progress. Which document type is most appropriate to share?
- Raw event log exports
- A project status report summarizing milestones, progress, and next steps (Correct answer)
- An unformatted netstat output
- The full server configuration file
Correct answer: A project status report summarizing milestones, progress, and next steps
A project status report translates technical progress into business-relevant milestones that non-technical stakeholders can understand.
Question 3: After deploying Windows Server 2008 R2 with NPS (Network Policy Server) for RADIUS authentication, a manager complains that users are locked out unexpectedly. What is the FIRST communication step the administrator should take?
- Revert all NPS policies without notifying anyone
- Immediately inform the manager of the issue, its scope, and the estimated resolution time (Correct answer)
- Wait until the issue is fully resolved before communicating
- Send a technical NPS log dump to the manager
Correct answer: Immediately inform the manager of the issue, its scope, and the estimated resolution time
Prompt, clear communication of an issue's scope and ETA is critical for managing stakeholder expectations during incidents.
Question 4: A change request to upgrade the WINS infrastructure requires sign-off from the IT director. Which change management document formally captures this approval?
- Incident report
- Change Advisory Board (CAB) record or change request form (Correct answer)
- Network topology diagram
- Server performance baseline report
Correct answer: Change Advisory Board (CAB) record or change request form
Change request forms or CAB records capture formal approvals and are required before implementing infrastructure changes.
Question 5: During a server 2008 network infrastructure rollout, you discover that the IP addressing scheme conflicts with an existing VLAN used by the finance department. Who should be notified FIRST?
- External ISP only
- The finance department manager and IT project stakeholders (Correct answer)
- Only the junior helpdesk staff
- No one until the issue is silently resolved
Correct answer: The finance department manager and IT project stakeholders
Affected business stakeholders must be notified immediately when a network conflict impacts their operations so remediation can be prioritized.
Question 6: A network administrator is presenting a firewall rule change proposal to executive stakeholders. What approach best ensures the presentation is effective?
- Read all firewall rule syntax line by line
- Summarize business risk, impact, and mitigation in plain language with a clear recommendation (Correct answer)
- Provide only raw packet capture data
- Skip the presentation and implement the change immediately
Correct answer: Summarize business risk, impact, and mitigation in plain language with a clear recommendation
Executives require business-focused summaries; translating technical details into risk and impact terms drives informed decisions.
Question 7: After resolving a critical DNS outage in a Windows Server 2008 environment, which post-incident document should be shared with stakeholders?
- Only internal server logs kept private
- A post-incident report detailing root cause, impact duration, and remediation steps (Correct answer)
- A blank change request form
- Only the DNS zone file backup
Correct answer: A post-incident report detailing root cause, impact duration, and remediation steps
A post-incident report provides transparency to stakeholders and documents lessons learned to prevent recurrence.
MCTS 70-642 Communication & Stakeholder Relations 2
A network administrator must notify branch office managers about an upcoming DNS server migration scheduled for Saturday night.
Which communication method best ensures all stakeholders are informed in advance?