MCC Communication & Active Listening 2

Question 1

The ICF distinguishes 'acknowledging' from 'praising' in coaching because:

Accepted Answer

Acknowledgment recognizes who the client is being, while praise evaluates their performance

Answer

Acknowledgment in coaching recognizes the client's character, courage, or growth (being), while praise is evaluative and performance-based.

Question 2

A coach notices the client's tone is flat and disconnected while discussing a goal they claimed was important. The most appropriate response is:

Accepted Answer

Reflect the observation and invite the client to explore it

Answer

Naming the incongruence and inviting exploration honors what may be present beneath the surface, a hallmark of deep active listening.

Question 3

According to ICF standards, the coach should primarily use language that:

Accepted Answer

Is curious, open-ended, and non-assumptive

Answer

ICF guidelines emphasize that coaches use curious, open-ended language that explores rather than directs, keeping the client as the expert.

Question 4

Which response best demonstrates 'reflecting feelings' in active listening?

Accepted Answer

It sounds like you're feeling overwhelmed and a bit hopeless about this.

Answer

Reflecting feelings names the emotional content the client has conveyed, deepening the client's self-awareness and sense of being heard.

Question 5

In coaching communication, 'bottom-lining' refers to:

Accepted Answer

Asking the client to state the core issue or key insight in one sentence

Answer

Bottom-lining is a technique where the coach invites the client to distill their message to its essence, cutting through rambling to reach clarity.

MCC - Master Certified Coach Practice Test