MBA Management 4 — Questions and Answers
Question 1: Which change management model describes organizational change as a three-step process of Unfreeze, Change, and Refreeze?
- Kotter's 8-Step Model
- ADKAR Model
- Lewin's Change Model (Correct answer)
- McKinsey 7-S Framework
Correct answer: Lewin's Change Model
Kurt Lewin's model frames change as unfreezing old behaviors, transitioning, then refreezing the new state.
Question 2: In the context of organizational behavior, 'groupthink' refers to:
- Collaborative brainstorming that improves decision quality
- A phenomenon where the desire for group harmony suppresses dissenting views (Correct answer)
- The process of delegating decisions to cross-functional teams
- Formal group decision-making using voting procedures
Correct answer: A phenomenon where the desire for group harmony suppresses dissenting views
Groupthink occurs when cohesion pressure leads a team to make poor decisions by suppressing critical thinking.
Question 3: Which concept describes an employee's psychological bond to an organization based on a sense of obligation rather than emotional attachment or economic need?
- Affective commitment
- Continuance commitment
- Normative commitment (Correct answer)
- Instrumental commitment
Correct answer: Normative commitment
Normative commitment reflects a felt duty to remain with an organization due to moral obligation or loyalty.
Question 4: A firm pursuing a Blue Ocean Strategy is primarily trying to:
- Outcompete rivals in an existing market with lower prices
- Create uncontested market space by making competition irrelevant (Correct answer)
- Consolidate market share through mergers and acquisitions
- Defend its current market position against disruptive entrants
Correct answer: Create uncontested market space by making competition irrelevant
Blue Ocean Strategy seeks to create new demand in uncontested market space rather than fighting in crowded existing markets.
Question 5: Which managerial role, as defined by Mintzberg, involves transmitting information received from outsiders to organizational members?
- Monitor
- Disseminator (Correct answer)
- Spokesperson
- Liaison
Correct answer: Disseminator
In Mintzberg's framework, the Disseminator role involves sharing external information with internal stakeholders.
Question 6: The balanced scorecard approach to performance management measures organizational success across how many perspectives?
- Two
- Three
- Four (Correct answer)
- Six
Correct answer: Four
The Balanced Scorecard, developed by Kaplan and Norton, measures performance across Financial, Customer, Internal Process, and Learning & Growth perspectives.
Question 7: An employee receives positive feedback every time she submits a report on time. Over time, she consistently meets deadlines. This scenario illustrates which motivational concept?
- Intrinsic motivation
- Positive reinforcement (Correct answer)
- Equity theory
- Goal-setting theory
Correct answer: Positive reinforcement
Positive reinforcement strengthens desired behavior by following it with a reward, a core principle of B.F. Skinner's operant conditioning.
MBA Management 4
Which change management model describes organizational change as a three-step process of Unfreeze, Change, and Refreeze?