LTA Reference and Information Services 2

Question 1

A patron asks for the most current statistics on US unemployment rates. Which resource would be MOST appropriate?

Accepted Answer

Bureau of Labor Statistics website (bls.gov)

Answer

World Almanac

Answer

Encyclopedia Britannica

Answer

Statistical Abstract of the United States (older edition)

Question 2

Which type of reference interview technique involves restating the patron's question in your own words?

Accepted Answer

Paraphrasing

Answer

Probing

Answer

Clarifying

Answer

Closing

Question 3

A 'ready reference' question is best described as:

Accepted Answer

A quick factual question answerable in a short time

Answer

A complex research inquiry requiring extensive searching

Answer

A request for a library tour

Answer

A patron complaint about library services

Question 4

Which classification best describes the periodical index 'Readers' Guide to Periodical Literature'?

Accepted Answer

An index to popular magazine articles

Answer

A full-text database

Answer

A newspaper archive

Answer

A bibliography of academic journals

Question 5

When a patron needs legal information, what is the most appropriate action for a library technical assistant?

Accepted Answer

Direct the patron to general legal reference resources and note you cannot provide legal advice

Answer

Provide legal advice based on library resources

Answer

Refer the patron to a licensed attorney for legal advice

Answer

Refuse to assist with any legal questions

Question 6

An interlibrary loan (ILL) request is used when:

Accepted Answer

The library does not own an item the patron needs

Answer

A patron wants to renew a book already checked out

Answer

A patron wants to reserve a book held by the library

Answer

A patron needs a library card from another branch

Question 7

Which of the following is an example of a secondary source?

Accepted Answer

A biography written about Abraham Lincoln

Answer

A diary written by a Civil War soldier

Answer

A photograph taken at a historical event

Answer

An original government treaty