LTA Professional Standards and Ethics 2

Question 1

A patron asks a library technical assistant to search their own borrowing history from two years ago without presenting their library card. What is the correct response?

Accepted Answer

Refuse and explain that patron records are confidential and require proper verification

Answer

Provide the history after verifying their name and address

Answer

Look up the record but only share the titles, not dates

Answer

Refer the patron to a supervisor without explanation

Question 2

Which ALA document most directly establishes that libraries should resist censorship and provide access to diverse viewpoints?

Accepted Answer

Library Bill of Rights

Answer

Code of Ethics

Answer

Freedom to Read Statement

Answer

Core Values of Librarianship

Question 3

An LTA discovers a coworker has been sharing patron email addresses with a local business. The LTA should:

Accepted Answer

Report the breach to a supervisor or library director immediately

Answer

Confront the coworker privately and ask them to stop

Answer

Ignore it since no physical records were shared

Answer

Send an anonymous note to the business asking them to delete the data

Question 4

What does 'intellectual freedom' mean in a library context?

Accepted Answer

The freedom of library users to seek information without interference or surveillance

Answer

The right of staff to read any library material during work hours

Answer

Libraries' freedom to set their own collection development budgets

Answer

The right to use library computers without a login

Question 5

A library technical assistant is asked by a regular patron to set aside newly returned bestsellers before they go back on the holds shelf. The LTA should:

Accepted Answer

Decline, as this would give unfair preferential treatment over other patrons

Answer

Comply as a courtesy since the patron is a frequent visitor

Answer

Comply only if no holds are currently placed on the item

Answer

Ask the patron to submit the request in writing

Question 6

Under most U.S. state library confidentiality laws, library records can be disclosed without a patron's consent in which situation?

Accepted Answer

When a valid court order or subpoena is presented

Answer

When a parent asks for their adult child's records

Answer

When law enforcement verbally requests the information

Answer

When the library director personally approves the request

Question 7

An LTA notices that a display of books on a controversial political topic has been repeatedly vandalized. The ethically correct action is to:

Accepted Answer

Report the vandalism and restore the display, supporting intellectual freedom

Answer

Remove the display to prevent further damage

Answer

Replace it with a less controversial display to maintain peace

Answer

Ask patrons to vote on whether the display should remain