Reference & Information Services Flashcards

A patron asks for information about a topic but struggles to articulate what they need. What is the BEST first step for the library assistant?

Answer: Conduct a reference interview to clarify the patron's actual need

A reference interview helps staff understand the patron's true information need before searching.

Which resource is MOST appropriate for finding the definition and etymology of a word?

Answer: Dictionary

Dictionaries provide word definitions, pronunciations, and etymological origins.

A patron needs statistics on US population by state. Which resource is the BEST starting point?

Answer: US Census Bureau website

The US Census Bureau is the authoritative source for official US population and demographic statistics.

What does 'vertical file' refer to in a library context?

Answer: A collection of pamphlets, clippings, and ephemeral materials filed by subject

A vertical file is a collection of pamphlets, clippings, and other ephemera organized by subject in filing cabinets.

Which type of reference source would best help a patron find a poem by a specific author?

Answer: Poetry index or anthology

Poetry indexes and anthologies are designed to locate specific poems by author, title, or subject.

A patron wants to know if a local business is reputable. Which resource is MOST useful?

Answer: Better Business Bureau (BBB) records

The Better Business Bureau maintains complaint and rating records that help patrons evaluate business reputations.

What is 'interlibrary loan' (ILL)?

Answer: A service allowing patrons to borrow items from another library when not locally available

Interlibrary loan (ILL) is a service where libraries borrow materials from other libraries on behalf of patrons.