Stakeholder Management Flashcards
7 cards from real LPC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Management flashcards as text
When a leader needs to build support for a new initiative, which stakeholders should be engaged first to create momentum?
Answer: Influential champions and early adopters
Early champions lend credibility and help influence others across the organization.
Cohen and Bradford's 'Influence Without Authority' model centers on which principle?
Answer: Reciprocity through exchanging valued 'currencies'
The model frames influence as exchanging things the other party values, based on reciprocity.
Why should 360-degree feedback raters be selected with input from both the coachee and their manager?
Answer: To increase the credibility and acceptance of the results
Joint rater selection improves perceived fairness, so results are more accepted and actionable.
How often should a stakeholder map be reviewed during a long coaching engagement?
Answer: Regularly, as stakeholder interest and influence shift over time
Stakeholder positions change, so maps must be updated to stay accurate.
In Kotter's 8-step change model, which step focuses directly on assembling key stakeholders to lead change?
Answer: Form a guiding coalition
Step 2, forming a powerful guiding coalition, brings together influential stakeholders to drive change.
A coachee wants to 'manage up' more effectively. What should they focus on first?
Answer: Understanding the boss's priorities, pressures, and preferred working style
Effective upward management starts with understanding the boss's goals and style.
In the Phillips ROI Methodology, which level converts business impact into monetary value and compares it with program costs?
Answer: Level 5
Level 5 calculates ROI by comparing monetized benefits to the full costs of the program.