Stakeholder Management Flashcards

The sponsor wants the coachee to focus on delegation, but the coachee wants to work on career transition. What should the coach do?

Answer: Facilitate an open conversation to realign goals among all parties

Transparent three-way dialogue resolves goal conflicts while respecting all parties and the contract.

HR asks the coach to assess whether the coachee is ready for promotion. Unless contracted otherwise, the coach should:

Answer: Decline, since evaluating the coachee conflicts with the coaching role

Acting as an evaluator undermines trust and confidentiality unless that role was explicitly agreed upfront.

A coach discovers they have a close personal friendship with the coachee's manager. What is the appropriate action?

Answer: Disclose the potential conflict of interest to relevant parties

Ethical codes require disclosing actual or potential conflicts of interest so parties can decide how to proceed.

According to the ICF Code of Ethics, when multiple parties are involved, the coach should:

Answer: Clarify the roles, responsibilities, and rights of all parties in the agreement

The ICF Code requires clear agreements covering the roles and rights of everyone involved, including sponsors.

A coachee reveals information indicating a serious legal violation. How should the coach respond?

Answer: Follow the confidentiality exceptions agreed at contracting and applicable law

Confidentiality has limits defined by law and the coaching agreement, which should be stated upfront.

In organizational coaching, who typically owns the session agenda?

Answer: The coachee, within goals aligned with the organization

The coachee drives the agenda while working toward goals agreed with organizational stakeholders.

A sponsor wants to end a coaching engagement early. What should the coach do?

Answer: Discuss with both parties and follow the agreement's termination provisions

Termination should be handled transparently and according to the agreed contract terms.