Stakeholder Management Flashcards

On a power/interest grid, how should a coach advise a leader to handle a stakeholder with high power but low interest?

Answer: Keep satisfied without overloading them with detail

High-power, low-interest stakeholders should be kept satisfied so they stay supportive without being burdened by detail.

In a three-way coaching contract between coach, coachee, and sponsor, what is the best practice regarding information shared with the sponsor?

Answer: All parties agree upfront on what will and will not be shared

Confidentiality boundaries should be explicitly agreed by all parties at contracting to prevent later conflicts.

What is typically the first step in stakeholder mapping at the start of a leadership coaching engagement?

Answer: Identifying everyone who affects or is affected by the coachee's goals

You cannot analyze or engage stakeholders until you have identified who they are.

The stakeholder salience model (Mitchell, Agle & Wood) classifies stakeholders using which three attributes?

Answer: Power, legitimacy, and urgency

Salience is determined by the combination of power, legitimacy, and urgency a stakeholder possesses.

A coachee's direct manager is skeptical about the value of coaching. What is the most effective first action?

Answer: Invite the manager to a goal-alignment meeting to agree on success measures

Involving the manager in defining goals and success criteria builds ownership and reduces skepticism.

In Marshall Goldsmith's stakeholder centered coaching, what does the coachee ask stakeholders to provide?

Answer: Feedforward suggestions for future improvement

The approach relies on stakeholders offering future-focused suggestions (feedforward) rather than dwelling on the past.

A stakeholder with both low power and low interest in a coachee's development goal should generally be:

Answer: Monitored with minimal effort

Low-power, low-interest stakeholders require only periodic monitoring in case their position changes.