Performance Metrics Flashcards

A coach compares a coached group of managers with a similar uncoached group over the same period. What is the main advantage of this design?

Answer: It helps separate the coaching's effect from other factors

A comparison or control group shows what would likely have happened without coaching, which strengthens attribution.

Which pair best illustrates the difference between an output and an outcome?

Answer: Number of training sessions delivered vs. a measurable drop in safety incidents

Outputs are what was produced or done, while outcomes are the resulting changes in performance or results.

Employee Net Promoter Score (eNPS) is calculated as:

Answer: Percentage of promoters minus percentage of detractors

eNPS subtracts the percentage of detractors (0–6) from the percentage of promoters (9–10).

A client wants to track whether coaching improved their team's psychological safety. Which measure is most appropriate?

Answer: A validated team survey on comfort raising concerns and admitting mistakes

Psychological safety is a perception, so it is best measured with a validated survey of team members.

A coach sees that a client's metric improved sharply in one month and then returned to normal. What statistical idea should the coach keep in mind before claiming success?

Answer: Regression to the mean

Extreme values tend to drift back toward the average, so a one-time spike may not reflect real improvement.

Why is it recommended to agree on success metrics with the client and sponsor at the start of a coaching engagement?

Answer: It aligns everyone's expectations and defines how progress will be judged

Agreeing on metrics up front builds alignment among the coach, client, and sponsor and supports a fair evaluation.

Which practice best keeps a dashboard useful over time?

Answer: Reviewing metrics regularly and removing those that no longer drive decisions

Regular pruning keeps the dashboard focused on metrics that actually inform decisions.