Performance Evaluation & Development Planning Flashcards

Using the SBI feedback model, which statement correctly describes the 'I'?

Answer: The impact the behavior had on others or results

SBI stands for Situation, Behavior, Impact, describing the effect the behavior produced.

An employee strongly disagrees with their rating during a review. What is the coach-recommended first response?

Answer: Listen actively, ask for their evidence, and review it against documented examples

Listening and reviewing evidence together maintains trust and ensures the rating is fair and defensible.

What is a common criticism of forced distribution (stack ranking) systems?

Answer: They can label solid performers as low when an entire team performs well, harming collaboration

Forcing a fixed curve can misclassify strong teams and encourage internal competition over teamwork.

A manager rates all direct reports as 'exceeds expectations' regardless of actual results. This is:

Answer: Leniency error

Leniency error inflates ratings across the board, reducing their usefulness for differentiation.

Which is a key advantage of continuous performance management over a once-a-year review?

Answer: Timely feedback allows course correction while work is still in progress

Frequent check-ins let employees adjust behavior quickly rather than waiting months for feedback.

In the OKR framework, how do Objectives differ from Key Results?

Answer: Objectives are qualitative and inspiring; Key Results are measurable outcomes that show progress

Objectives describe what to achieve, while Key Results quantify how success will be measured.

What is the main developmental value of requiring an employee self-assessment before a review?

Answer: It promotes reflection and surfaces perception gaps to discuss

Self-assessments engage employees in reflection and reveal differences between self and manager views.