Communication & Feedback Techniques Flashcards
6 cards from real LPC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Communication & Feedback Techniques flashcards as text
Which skill is essential for effective communication in coaching?
Answer: Active listening
Active listening is crucial for effective communication in coaching because it involves fully concentrating on, understanding, responding to, and remembering what the client is saying, both verbally and non-verbally. This demonstrates respect, builds trust, and allows the coach to accurately grasp the client's perspective, needs, and challenges.
What type of question encourages deeper reflection from a client?
Answer: Open-ended question
Open-ended questions cannot be answered with a simple 'yes' or 'no' and instead invite detailed, reflective responses from the client. This encourages deeper self-exploration, critical thinking, and the articulation of thoughts and feelings, which are essential for gaining insight and making progress in coaching.
Why is non-verbal communication important in coaching?
Answer: It adds emotional context to conversations
Non-verbal communication, such as body language, facial expressions, and tone of voice, often conveys more about a client's true feelings and state than their spoken words. A coach's ability to observe and interpret these cues helps them understand the emotional context of a conversation, build rapport, and respond more empathetically and effectively.
What is a key principle of giving constructive feedback?
Answer: Provide specific and behavior-based input
Constructive feedback is most effective when it focuses on observable behaviors rather than personal traits and is specific enough for the client to understand what needs to change. This approach makes the feedback actionable, less personal, and provides clear guidance for improvement, fostering learning and development.
Which feedback approach balances both positive and corrective input?
Answer: Use the sandwich method
The sandwich method of feedback involves delivering corrective criticism 'sandwiched' between two layers of positive feedback. This approach aims to soften the impact of negative feedback, make it more palatable, and ensure the client remains receptive to the message while also acknowledging their strengths.
How does paraphrasing benefit a coaching conversation?
Answer: It confirms and clarifies understanding
Paraphrasing involves restating what the client has said in the coach's own words. This technique serves to confirm that the coach has accurately understood the client's message and allows the client to correct any misunderstandings, thereby strengthening communication, building rapport, and ensuring clarity in the coaching conversation.