Communication & Feedback Techniques Flashcards

In remote coaching via video, what is a key communication adjustment?

Answer: Check in about energy and reactions more explicitly, since nonverbal cues are limited

Reduced nonverbal signals online require more explicit check-ins.

A coach notices the coachee keeps saying "I should" when discussing goals. What is a useful coaching move?

Answer: Reflect the pattern and ask whose expectations the 'shoulds' represent

Reflecting language patterns can uncover external pressure versus intrinsic motivation.

What does 'acknowledging' mean in coaching communication?

Answer: Recognizing the coachee's character, effort, or growth, beyond the result itself

Acknowledgment highlights who the coachee is being, which builds confidence and self-awareness.

Which is the best example of 'direct communication' as a coaching competency?

Answer: Briefly and clearly sharing an observation the coachee may benefit from hearing

Direct communication is clear, concise, and respectful, serving the coachee's learning.

When delivering difficult feedback across cultures, what should a coach primarily consider?

Answer: Differences between high-context and low-context communication styles

High-context cultures rely on implicit cues, while low-context cultures favor explicit messages, which affects how feedback lands.

A coachee shares a strong emotion during a session. Which response demonstrates empathy without rescuing?

Answer: "It sounds like this has been really frustrating. What do you need right now?"

Reflecting emotion and returning choice to the coachee shows empathy while keeping their ownership.

What is the purpose of 'bottom-lining' in a coaching conversation?

Answer: Asking the coachee to get to the essence of their message

Bottom-lining helps the coachee cut through details to the core point.