Communication & Feedback Techniques Flashcards

What is the main purpose of a 360-degree feedback process?

Answer: To gather perspectives from supervisors, peers, direct reports, and sometimes clients

360-degree feedback provides a well-rounded view of behavior from multiple rater groups.

When debriefing 360-degree results with a coachee, which step usually comes first?

Answer: Exploring the coachee's initial reactions and emotions to the data

Processing reactions first helps the coachee move from defensiveness to constructive analysis.

Which technique helps a coach separate facts from interpretations in a coachee's story?

Answer: Asking, "What did you actually observe, and what did you conclude from it?"

Distinguishing observation from inference uncovers assumptions, as in the Ladder of Inference.

A coachee asks, "Just tell me what to do." What is the most coach-like response?

Answer: Explore what options they already see, and offer input only with permission if needed

Coaching builds the coachee's ownership; any advice should be offered with permission and not as a default.

What is 'clean language' in coaching?

Answer: Using the coachee's own words and metaphors without adding the coach's assumptions

Clean language, developed by David Grove, minimizes the coach's influence by staying with the client's words.

Which situation best calls for immediate, in-the-moment feedback?

Answer: A safety violation happening right now

Safety issues require immediate intervention rather than waiting for a scheduled conversation.

What is the main benefit of asking the recipient for a self-assessment before giving feedback?

Answer: It increases ownership and reveals gaps between self-perception and others' views

Self-assessment engages the recipient and highlights where perceptions align or differ.