Communication & Feedback Techniques Flashcards

What does 'feedforward', as popularized by Marshall Goldsmith, emphasize?

Answer: Offering suggestions for future behavior rather than critiquing the past

Feedforward focuses on future-oriented suggestions, which people tend to accept more readily.

Which approach best describes 'radical candor' as defined by Kim Scott?

Answer: Challenging directly while showing that you care personally

Radical candor combines caring personally with challenging directly.

A coach notices a long pause after asking a question. What is generally the best action?

Answer: Allow the silence so the coachee can reflect

Purposeful silence gives space for reflection and often produces deeper insight.

Why is the 'feedback sandwich' (praise-criticism-praise) often criticized?

Answer: It can dilute the core message and make praise feel insincere

Recipients may miss the corrective point or start distrusting praise as a setup for criticism.

Which statement is an example of an 'I-message' in a feedback conversation?

Answer: "I'm concerned when deadlines are missed because the client loses confidence in us."

I-messages express the speaker's perspective and the effect of the behavior without blaming.

In coaching, what is the main risk of asking 'why' questions such as "Why did you do that?"

Answer: They can sound judgmental and trigger defensiveness

'Why' can imply blame, so coaches often reframe with 'what' or 'how'.

A manager praises an employee by saying, "Great job!" What would make this recognition more effective?

Answer: Naming the specific behavior and its positive impact

Specific praise reinforces exactly which behaviors to repeat.