Communication & Feedback Techniques Flashcards

A coachee says, "I guess the project went fine," while avoiding eye contact. What is the most effective coaching response?

Answer: Gently name the observation and ask what else is behind 'fine'

Naming a nonverbal cue without judgment and asking an open question invites deeper exploration.

Which listening level involves attending to the coachee's words, tone, energy, and emotions as well as what is left unsaid?

Answer: Global (Level 3) listening

Global listening takes in the whole environment, including energy, emotion, and unspoken signals.

In the SBI feedback model, which statement best represents the 'Impact' component?

Answer: "The client seemed frustrated and cut the meeting short."

Impact describes the observable effect the behavior had on others or results.

A leader wants feedback to be received as developmental rather than punitive. Which practice best supports this?

Answer: Delivering it as soon as practical, in private, and focused on future improvement

Timely, private, future-focused feedback reduces defensiveness and supports growth.

Which question is the best example of a powerful coaching question?

Answer: "What would make this goal truly worth pursuing for you?"

Powerful questions are open, forward-looking, and evoke reflection rather than yes/no answers or blame.

What is the primary purpose of paraphrasing in a coaching conversation?

Answer: To confirm understanding and let the coachee hear their own thinking

Paraphrasing checks accuracy and reflects the coachee's ideas back to deepen awareness.

A coachee becomes defensive when receiving feedback. What should the coach do first?

Answer: Acknowledge the reaction and invite the coachee to share their perspective

Acknowledging emotion and inviting dialogue lowers defensiveness and restores psychological safety.