Change Management Flashcards
7 cards from real LPC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Change Management flashcards as text
When using a coaching approach to support change, the GROW model can be applied by starting with which question to anchor the conversation?
Answer: What do you want to achieve through this change?
The GROW model begins with Goal — establishing what the coachee wants to achieve — which in a change context means clarifying their personal goal within the change initiative.
Which leadership behavior is most effective in sustaining change after initial implementation?
Answer: Holding employees accountable and reinforcing new behaviors consistently
Consistently holding employees accountable to new behaviors and reinforcing them through recognition, feedback, and consequences ensures the change becomes embedded in the culture.
A leadership coach is helping a CEO navigate resistance from senior leaders. Which strategy is most effective for managing resistance from high-power stakeholders?
Answer: Negotiating and involving them early in shaping the change
Engaging high-power stakeholders early and involving them in shaping the change converts potential blockers into co-owners, dramatically reducing resistance.
In change management, 'anchoring new approaches in culture' is considered critical because:
Answer: It ensures changes are embedded in norms, values, and ways of working so they persist long-term
Until new behaviors become part of the organizational culture and norms, changes are vulnerable to reverting when leadership attention shifts or turnover occurs.
A performance coach is helping a team leader whose employees feel the change was 'done to them' rather than 'done with them.' This experience most reflects a failure in which change management principle?
Answer: Participatory change management
Participatory change management involves engaging employees in the process so they feel ownership; when people feel change is imposed on them without input, resistance and disengagement typically follow.
Which metric best measures the effectiveness of a change management initiative from a people perspective?
Answer: Employee adoption rate and behavior change post-implementation
Employee adoption rate — whether people have actually changed their behaviors and are working in the new way — is the most meaningful measure of change management effectiveness.
When coaching a leader through a major organizational transformation, which emotional intelligence competency is MOST essential for navigating employee resistance?
Answer: Empathy
Empathy — the ability to understand and share the feelings of others — is the most critical emotional intelligence competency for helping leaders acknowledge employee concerns and reduce resistance during change.