Change Management Flashcards
7 cards from real LPC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Change Management flashcards as text
When coaching a team through change, which approach best helps employees move from resistance to commitment?
Answer: Involving employees in planning and decision-making
Involving employees in the change planning process gives them a sense of ownership and agency, which is one of the most effective ways to reduce resistance and build commitment.
In the context of change management coaching, what does 'change saturation' refer to?
Answer: The point at which an organization has absorbed the maximum amount of change it can handle
Change saturation occurs when the volume or pace of change exceeds an organization's capacity to absorb it, leading to confusion, disengagement, and initiative failure.
A coach is helping a leader identify stakeholders who need to be involved in a change effort. Which tool maps stakeholders based on their level of power and interest?
Answer: Power-Interest Grid
The Power-Interest Grid (also called a stakeholder map) categorizes stakeholders by their level of power over the change and their level of interest in it, helping leaders prioritize engagement.
Lewin's Force Field Analysis is used in change management to:
Answer: Identify driving and restraining forces affecting a change
Force Field Analysis identifies the forces driving change forward and the forces resisting it, helping leaders strengthen drivers and reduce restraining forces.
What is the primary purpose of a 'change readiness assessment' in a coaching engagement?
Answer: To gauge the organization's capacity and willingness to successfully implement change
A change readiness assessment evaluates the organization's current capacity, culture, and mindset to determine how prepared it is to successfully adopt and sustain a change.
Which stage of the Bridges Transition Model is characterized by confusion, low morale, and uncertainty?
Answer: The Neutral Zone
The Neutral Zone is the in-between stage where the old way has ended but the new way isn't fully established, often resulting in confusion, anxiety, and decreased productivity.
A coach is helping a mid-level manager communicate change to their team. Which communication practice most effectively reduces anxiety during change?
Answer: Delivering frequent, honest, two-way communication
Frequent, honest, and two-way communication allows employees to ask questions, voice concerns, and receive timely updates, significantly reducing uncertainty and anxiety during change.