LMSW LMSW Case Management and Service Coordination 1 — Questions and Answers
Question 1: Which function of case management involves identifying clients who may benefit from services but are not yet receiving them?
- Service planning
- Monitoring
- Outreach (Correct answer)
- Advocacy
Correct answer: Outreach
Outreach is the proactive process of identifying and engaging potential clients in the community who need but are not accessing available services.
Question 2: A case manager conducts a comprehensive biopsychosocial assessment. Which area is MOST important to assess when determining eligibility for intensive case management services?
- Client's insurance coverage only
- Level of functioning across biological, psychological, and social domains (Correct answer)
- Educational history exclusively
- Geographic proximity to the agency
Correct answer: Level of functioning across biological, psychological, and social domains
A biopsychosocial assessment examines functioning across all domains to determine the level and type of services a client needs.
Question 3: In case management, 'service coordination' refers to:
- Providing direct therapy to the client
- Arranging, linking, and monitoring multiple services across providers on behalf of the client (Correct answer)
- Completing administrative paperwork
- Determining the client's diagnosis
Correct answer: Arranging, linking, and monitoring multiple services across providers on behalf of the client
Service coordination involves organizing and linking a client with multiple service providers while monitoring the quality and appropriateness of those services.
Question 4: Which model of case management places the case manager directly in the community alongside the client, providing services in natural settings?
- Broker model
- Clinical model
- Assertive Community Treatment (ACT) model (Correct answer)
- Strengths-based model
Correct answer: Assertive Community Treatment (ACT) model
The ACT model uses a multidisciplinary team that provides intensive, community-based services directly in the client's environment rather than in an office.
Question 5: When a social worker encounters a conflict between what a client wants and what the treatment team recommends, the FIRST action should be to:
- Override the client's wishes for their own good
- Dismiss the team's recommendation entirely
- Facilitate a discussion to explore the client's perspective and clarify options (Correct answer)
- Document the conflict and take no further action
Correct answer: Facilitate a discussion to explore the client's perspective and clarify options
Facilitating dialogue that honors client self-determination while providing full information about all options is the ethical first step in resolving such conflicts.
Question 6: A care plan in case management should be:
- Developed solely by the case manager without client input
- Vague to allow flexibility in service delivery
- Specific, measurable, time-limited, and developed collaboratively with the client (Correct answer)
- Focused exclusively on the client's deficits
Correct answer: Specific, measurable, time-limited, and developed collaboratively with the client
Effective care plans include SMART goals developed with the client to ensure relevance, measurability, and shared ownership of the plan.
LMSW LMSW Case Management and Service Coordination 1
Which function of case management involves identifying clients who may benefit from services but are not yet receiving them?