LMC Communication & Stakeholder Relations 5

Question 1

Which scenario best illustrates 'yokoten' in lean stakeholder communication?

Accepted Answer

A team shares a successful process fix with other departments so they can adopt the same solution

Answer

Yokoten means horizontal knowledge transfer — proactively sharing successful improvements across teams or sites so the whole organization benefits.

Question 2

A frontline worker identifies a recurring defect but is hesitant to report it because past reports went unaddressed. What should a lean leader do?

Accepted Answer

Close the feedback loop by visibly acting on or explaining the status of previous reports, and thank the worker for raising issues

Answer

Closing the feedback loop builds trust that speaking up leads to action, which is essential for sustaining a lean culture of continuous improvement.

Question 3

In lean stakeholder management, what is the purpose of 'catchball' during strategy deployment?

Accepted Answer

To iteratively negotiate and refine goals between organizational levels until there is genuine alignment

Answer

Catchball ensures goals are achievable and understood at each level by passing them up and down through the organization for refinement before finalizing.

Question 4

Which communication failure most commonly causes lean improvement efforts to stall after initial success?

Accepted Answer

Lack of ongoing leadership communication that reinforces the 'why' behind lean and celebrates progress

Answer

Sustained lean transformation requires consistent leadership communication that reinforces purpose and recognizes progress; without it, teams lose momentum and revert to old behaviors.

Question 5

A lean practitioner must communicate a proposed layout change that will temporarily disrupt a department's workflow. Which approach is most effective?

Accepted Answer

Communicate the change early, explain the benefits, involve affected workers in planning, and provide a clear timeline with support resources

Answer

Early, transparent communication with worker involvement reduces resistance, surfaces practical concerns, and builds ownership of the change outcome.

(LMC) Lean Management Certification Practice Test

(LMC) Lean Management Certification Practice Test

LMC Communication & Stakeholder Relations 5