LMC Communication & Stakeholder Relations 4

Question 1

Which stakeholder communication behavior is most consistent with lean's 'respect for people' principle?

Accepted Answer

Listening actively to frontline workers before designing solutions that affect their work

Answer

Respect for people in lean means involving those closest to the work in designing improvements, which requires active listening before acting.

Question 2

In a lean transformation, executive sponsors fail to attend improvement reviews. What risk does this create?

Accepted Answer

Signal to the organization that lean is low priority, eroding team motivation and adoption

Answer

Executive absence from lean reviews signals low organizational commitment, which undermines team morale and reduces the likelihood of sustained adoption.

Question 3

A lean practitioner is presenting a process improvement to a cross-functional team that includes finance, IT, and operations. How should the presentation be structured?

Accepted Answer

Use a common framework such as A3 or PDCA that frames the problem, current state, target, and plan in terms each function can understand

Answer

A structured framework like A3 or PDCA provides a shared language that helps diverse stakeholders understand and engage with the improvement narrative.

Question 4

When creating a communication plan for a lean initiative, which element is most critical to define first?

Accepted Answer

The purpose of the communication and the specific needs of each stakeholder audience

Answer

Effective communication planning starts by defining what each stakeholder needs to know and why, which then drives decisions about channel, frequency, and format.

Question 5

A lean value stream map reveals that a key stakeholder's department is creating a major bottleneck. How should this be communicated?

Accepted Answer

Present the VSM findings to the department stakeholder privately first, framing the bottleneck as a shared opportunity for improvement

Answer

Private, respectful disclosure preserves the relationship and frames the bottleneck as an improvement opportunity, increasing the stakeholder's willingness to engage.

(LMC) Lean Management Certification Practice Test

(LMC) Lean Management Certification Practice Test

LMC Communication & Stakeholder Relations 4