LMC Communication & Stakeholder Relations 3

Question 1

A lean change leader notices that frontline employees are not speaking up about problems during daily stand-ups. What should the leader do?

Accepted Answer

Create psychological safety by modeling vulnerability and thanking employees who raise problems

Answer

Psychological safety is essential for lean; leaders who model humility and reward problem-raising encourage the open communication lean depends on.

Question 2

Which communication channel is most aligned with lean principles for daily team performance updates?

Accepted Answer

A visual tiered accountability board reviewed in brief daily stand-up meetings

Answer

Tiered accountability boards with daily stand-ups provide real-time visual transparency and drive immediate problem-solving at the appropriate level.

Question 3

A supplier is consistently delivering late, impacting the lean pull system. What is the most effective first stakeholder communication step?

Accepted Answer

Conduct a gemba visit at the supplier to collaboratively understand root causes

Answer

Lean's collaborative approach means going to the gemba — in this case, the supplier's facility — to observe and jointly solve root causes rather than responding punitively.

Question 4

How should a lean practitioner handle a stakeholder who uses anecdotes instead of data when opposing an improvement proposal?

Accepted Answer

Acknowledge the anecdote, investigate whether it signals a real pattern, and bring evidence to a follow-up discussion

Answer

Anecdotes sometimes reveal real problems; lean practitioners investigate them with data before drawing conclusions, which also demonstrates respect for the stakeholder.

Question 5

What does 'nemawashi' mean in the context of lean stakeholder communication?

Accepted Answer

The practice of building consensus through informal one-on-one dialogue before a formal decision

Answer

Nemawashi is the Japanese practice of preparing the ground for consensus by engaging stakeholders individually before formal meetings, reducing resistance and surprises.

(LMC) Lean Management Certification Practice Test

(LMC) Lean Management Certification Practice Test

LMC Communication & Stakeholder Relations 3