Communication & Stakeholder Relations Flashcards
7 cards from real LMC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
A lean team is preparing a gemba walk report for senior leadership. Which communication approach best supports stakeholder buy-in?
Answer: Present visual management boards with annotated photos and key findings
Visual management boards with annotated photos translate gemba walk findings into clear, actionable information that resonates with leadership stakeholders.
During a value stream mapping session, a department manager pushes back on proposed changes to their process. What is the best lean response?
Answer: Acknowledge the concern, involve the manager in problem-solving, and focus on shared goals
Lean respects all stakeholders; involving resisters in problem-solving builds ownership and aligns personal interests with improvement goals.
Which metric is most appropriate for communicating lean transformation progress to a financial stakeholder?
Answer: Cost savings and ROI from waste elimination initiatives
Financial stakeholders respond to business outcomes; quantifying cost savings and ROI directly connects lean activities to financial performance.
A lean practitioner discovers that two departments have conflicting improvement priorities. What should be done first?
Answer: Facilitate a joint session to map interdependencies and align priorities to customer value
Facilitating a joint session surfaces interdependencies and aligns competing priorities around the shared goal of delivering customer value.
An A3 report is best described as a tool for:
Answer: Structuring problem-solving and communicating root cause analysis on a single page
The A3 is a concise, structured format that guides problem-solving and communicates the full PDCA cycle on one page, facilitating stakeholder dialogue.
When conducting a stakeholder analysis for a lean initiative, what is the primary purpose?
Answer: To understand stakeholder influence, interest, and communication needs to tailor engagement
Stakeholder analysis maps influence and interest levels so lean leaders can prioritize engagement efforts and tailor communication to each group's needs.
In lean, 'hoshin kanri' (policy deployment) communications typically flow:
Answer: Bidirectionally through catchball, aligning strategy from senior leadership to front line and back
Hoshin kanri uses catchball — a back-and-forth dialogue between levels — to ensure strategic goals are understood, feasible, and owned across the organization.