Reference Services Flashcards

What is the 'reference interview' in library science?

Answer: A structured conversation to clarify a patron's information need

The reference interview is a conversational process where a librarian asks questions to clarify and understand the patron's actual information need before recommending resources.

Which type of reference question can be answered with a single, verifiable fact?

Answer: Ready-reference question

Ready-reference questions are quick factual questions (e.g., a phone number or a date) that can be answered rapidly with a single fact from a reference source.

What is 'readers' advisory' in public library services?

Answer: Helping patrons find books they will enjoy based on their reading preferences

Readers' advisory is a patron-centered service where librarians suggest books and other materials tailored to the reader's interests and past reading preferences.

Which ALA document defines the ethical obligations of reference librarians?

Answer: Code of Ethics of the American Library Association

The ALA Code of Ethics outlines the professional values and ethical obligations of all library workers, including providing reference services equitably and without bias.

What is 'tiered reference service' in a library?

Answer: A model where initial questions are handled by paraprofessionals and complex ones escalated to librarians

Tiered reference service routes basic or directional questions to paraprofessionals or student assistants, while complex research questions are escalated to professional librarians.

Which evaluation method measures how accurately reference librarians answer questions correctly?

Answer: Unobtrusive testing

Unobtrusive testing (or 'mystery patron' studies) measures reference accuracy by having testers pose as patrons and later evaluating the correctness of the answers given.