Legal Support Client Relations and Ethics 2

Question 1

What is a 'non-engagement letter'?

Accepted Answer

A letter confirming an attorney will not represent a prospective client

Answer

A letter terminating an existing client relationship

Answer

A letter declining a settlement offer

Answer

A letter refusing to appear in court

Question 2

What is 'competence' as an ethical duty for attorneys?

Accepted Answer

Having the legal knowledge, skill, thoroughness, and preparation necessary for the representation

Answer

Passing the bar exam

Answer

Maintaining current CLE credits

Answer

Having malpractice insurance

Question 3

What is an 'engagement letter' in legal practice?

Accepted Answer

A letter confirming the terms of the attorney-client relationship

Answer

A letter inviting a client to a deposition

Answer

A letter from the court assigning a case to an attorney

Answer

A demand letter sent before filing suit

Question 4

What must a legal support professional do when asked to perform an unauthorized practice of law?

Accepted Answer

Decline and inform the supervising attorney

Answer

Perform the task if competent to do so

Answer

Refer the client to another attorney

Answer

Ask the client to sign a waiver

Question 5

What is the NALS Code of Ethics for legal professionals?

Accepted Answer

Professional standards guiding integrity and competence for legal support staff

Answer

Rules for attorney conduct in federal court

Answer

Bar association admission requirements

Answer

Court reporting certification standards

Question 6

What is 'client trust accounting'?

Accepted Answer

Maintaining client funds in a separate account from the firm's operating funds

Answer

Reporting client financial information to the IRS

Answer

Managing the firm's client billing database

Answer

Investing client settlement funds