The Define Phase Flashcards
7 cards from real Lean Six Sigma Yellow Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 The Define Phase flashcards as text
Which of the following best describes the difference between a 'defect' and a 'defective' in LSSYB Define terminology?
Answer: A defect is a single nonconformance; a defective is a unit with one or more defects
A defect is any single instance of a failure to meet a requirement, while a defective is an entire unit that contains at least one defect.
The 'elevator speech' for a Lean Six Sigma project is used to:
Answer: Communicate the project's purpose and value quickly to any stakeholder
An elevator speech is a concise 30–60 second summary that lets team members explain the project's importance to anyone at any level.
In Lean Six Sigma, which Define phase output formally authorizes the project team to begin using organizational resources?
Answer: Signed Project Charter
The signed Project Charter is the official authorization document that grants the team permission to commit time, money, and resources to the project.
A team discovers that the process they are improving crosses three different departments. This situation most affects which part of the Project Charter?
Answer: Scope statement
A cross-departmental process expands the project scope and requires the scope statement to clearly define boundaries, handoffs, and inclusion/exclusion criteria.
Which of the following is an example of a 'Kano model delighter' identified during VOC collection?
Answer: A hotel automatically upgrades a loyal customer's room without being asked
Delighters (exciters) are unexpected features that create strong positive reactions — customers don't ask for them but are thrilled when they receive them.
During Define, the team creates a high-level project timeline. Which tool is most commonly used for this?
Answer: Gantt chart
A Gantt chart displays project tasks against a timeline, making it easy to plan milestones and track progress across the DMAIC phases.
A Yellow Belt notices that the problem statement uses the phrase 'because the operators are not following procedures.' What is wrong with this statement?
Answer: It assumes a cause before the Analyze phase has identified root causes
A problem statement must describe what is wrong and its impact, without attributing blame or assuming causes — that is the Analyze phase's job.