The Define Phase Flashcards
7 cards from real Lean Six Sigma Yellow Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 The Define Phase flashcards as text
Which statement best explains why baselining current process performance is important in the Define phase?
Answer: It provides a reference point to measure improvement after changes are implemented
A baseline establishes where the process stands today so the team can objectively measure the impact of improvements later.
In a VOC exercise, a customer says 'I never want to wait more than two days for delivery.' This is best categorized as:
Answer: A stated need
A stated need is one the customer explicitly articulates, making delivery speed a clear, directly expressed expectation.
What is the primary risk of defining a project scope that is too broad?
Answer: The team may lose focus and the project may never reach completion
An overly broad scope spreads resources thin, making it difficult to achieve measurable results within a reasonable timeframe.
Who typically serves as the project sponsor in a Lean Six Sigma Define phase?
Answer: A senior leader who champions the project and provides resources
The project sponsor (Champion) is a senior leader who removes organizational barriers, secures resources, and keeps the project aligned with business goals.
Which of the following is NOT typically included in a Project Charter?
Answer: Root cause analysis results
Root cause analysis is conducted in the Analyze phase, not during Define — the charter focuses on defining the problem, not solving it.
A 'problem statement' in the Define phase should NOT include:
Answer: A proposed solution or cause
Including a solution or cause in the problem statement introduces bias and can prevent the team from objectively exploring all root causes.
A team is using affinity diagrams during the Define phase. What is their primary purpose?
Answer: To group large amounts of customer feedback into meaningful categories
Affinity diagrams organize qualitative data — such as customer comments — into clusters of related themes to reveal patterns.