Lean Six Sigma Yellow Belt The Define Phase 1 Flashcards
6 cards from real Lean Six Sigma Yellow Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Lean Six Sigma Yellow Belt The Define Phase 1 flashcards as text
In the Define phase, what is the primary method used to capture the Voice of the Customer (VOC)?
Answer: Gathering feedback through surveys, interviews, and focus groups
VOC is collected through direct customer engagement methods such as surveys, interviews, complaints, and focus groups. This raw customer input is then translated into measurable CTQs. Statistical tools and experiments are used in later DMAIC phases.
Which of the following best describes the purpose of a project scope statement in the Define phase?
Answer: To define the boundaries of what the project will and will not address
The scope statement establishes clear in-scope and out-of-scope boundaries, preventing scope creep and keeping the team focused. Financial savings belong in the business case, and root cause analysis happens in the Analyze phase.
What does a well-written goal statement in a Define phase project charter typically follow?
Answer: SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound)
SMART criteria ensure the goal statement is clear, trackable, realistic, aligned with business needs, and has a deadline. Without these qualities, a goal statement cannot be objectively evaluated at the project tollgate.
In Lean Six Sigma, who is typically responsible for removing organizational roadblocks and providing resources for a Yellow Belt project team?
Answer: The Champion or Sponsor
The Champion or Sponsor is a senior leader who authorizes the project, secures resources, and removes barriers the team encounters. The Black Belt provides technical guidance, while the Process Owner manages day-to-day operations.
During the Define phase, a team uses a Kano Model to analyze customer requirements. What does the Kano Model primarily help teams distinguish?
Answer: Basic must-have needs versus performance satisfiers versus delighters
The Kano Model categorizes customer needs into must-be requirements (basics), performance requirements (more is better), and attractive requirements (unexpected delighters). This helps teams prioritize which CTQs will have the greatest impact on customer satisfaction.
At the end of the Define phase, the project team presents findings at a tollgate review. What is the key question the tollgate is designed to answer?
Answer: Is the problem clearly defined, scoped, and worth solving before moving to Measure?
The Define phase tollgate confirms that the project is well-scoped, the problem is clearly articulated, the business case is justified, and the team is ready to proceed to Measure. Root cause confirmation and control plans are outputs of later phases.