Define Phase Deliverables Flashcards
7 cards from real Lean Six Sigma Yellow Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Define Phase Deliverables flashcards as text
Which communication element of the Define phase ensures that key stakeholders remain informed and supportive throughout the project?
Answer: Communication plan
A communication plan specifies who needs what information, when, and how to keep stakeholders engaged and aligned.
A Kano model used in VOC analysis helps teams distinguish between:
Answer: Must-be, performance, and delighter customer requirements
The Kano model categorizes customer needs into basic (must-be), performance, and excitement (delighter) requirements.
The project charter's 'project scope' section typically includes which of the following?
Answer: Start and stop points of the process being improved
The scope section identifies the process start and end points to define the boundaries of the improvement effort.
During Define, affinity diagrams are used to:
Answer: Organize large amounts of VOC data into meaningful categories
Affinity diagrams group qualitative VOC data (ideas, issues, observations) into logical categories to reveal patterns.
Which of the following represents a correctly written goal statement for a Define phase charter?
Answer: Reduce order processing errors by 50% from 8% to 4% by Q4 2026
A strong goal statement is SMART: it specifies the metric, the magnitude of improvement, and a target date.
In Lean Six Sigma, 'Critical to Satisfaction' (CTS) metrics in the Define phase can include:
Answer: Quality, delivery, cost, and safety attributes that matter to the customer
CTS metrics are broad and can encompass quality, timeliness, cost, and safety — any dimension customers value.
Which of the following questions does the project charter's problem statement answer?
Answer: What is wrong, where does it occur, and how significant is it?
The problem statement describes what is going wrong, where it occurs, and quantifies the magnitude — without assigning causes or solutions.