Define Phase Deliverables Flashcards
7 cards from real Lean Six Sigma Yellow Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
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Which Define phase deliverable captures the team's agreed-upon definition of what constitutes a defect for the project?
Answer: Defect definition / operational definition
An operational definition of a defect ensures all team members consistently identify and count defects the same way.
The 'S' in SIPOC stands for:
Answer: Suppliers
SIPOC begins with Suppliers — the entities that provide inputs to the process.
A team charter differs from a project charter in that a team charter primarily addresses:
Answer: Team roles, responsibilities, and ground rules for working together
A team charter defines how the team will operate, including roles, norms, and decision-making processes.
During Define, the project sponsor's primary role is to:
Answer: Champion the project, remove barriers, and ensure resource availability
The sponsor (Champion) provides leadership support, removes organizational obstacles, and secures resources for the team.
Which statement about the Define phase is most accurate?
Answer: Define establishes what problem is being solved and why it matters before data collection begins
Define sets the foundation by clarifying the problem, scope, and goals before moving into Measure and subsequent phases.
A Voice of the Customer (VOC) collection method that gathers data from customers in their natural environment is called:
Answer: Ethnographic research / gemba observation
Ethnographic research or gemba observation involves going to where customers interact with the product/service to observe needs firsthand.
In the Define phase, 'scope creep' refers to:
Answer: Uncontrolled expansion of the project's boundaries beyond what was agreed upon
Scope creep occurs when the project gradually expands beyond its defined boundaries, risking timelines and resources.