Project and Team Management Flashcards
7 cards from real Lean Six Sigma Black Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project and Team Management flashcards as text
A team is in the Improve phase and has identified multiple potential solutions. Which structured approach BEST helps prioritize which solution to implement?
Answer: Use a prioritization matrix scoring solutions against weighted criteria
A weighted prioritization matrix objectively scores solutions against criteria like impact, cost, and feasibility to guide rational selection.
Which change management model uses the stages of Awareness, Desire, Knowledge, Ability, and Reinforcement?
Answer: ADKAR Model
The ADKAR model (Prosci) focuses on individual change by building Awareness, Desire, Knowledge, Ability, and Reinforcement sequentially.
A Black Belt's project team has become highly productive, resolves conflicts independently, and supports each other without prompting. Which stage of Tuckman's model does this describe?
Answer: Performing
The Performing stage is characterized by high productivity, self-direction, and effective interpersonal dynamics without external facilitation.
When a Six Sigma project's benefits are not being sustained after handoff, what is the MOST LIKELY root cause?
Answer: The control plan was not transferred or followed by the process owner
Lack of a robust control plan handoff — or failure by process owners to follow it — is the leading cause of solution deterioration after project closure.
A Black Belt needs to gain buy-in from a skeptical department manager. Which influence technique is MOST effective in a professional setting?
Answer: Build a relationship and present data that aligns with the manager's priorities
Building trust and framing data around the manager's own goals is the most durable influence strategy in cross-functional environments.
Which tool is MOST useful for mapping the sequence of activities, decisions, and handoffs across departments in a process?
Answer: Cross-functional flowchart (swim lane diagram)
A swim lane diagram visually maps process steps and decision points across organizational roles or departments, revealing handoffs and gaps.
A project champion is BEST described as which of the following?
Answer: A senior leader who sponsors the project, removes barriers, and ensures resources
The project champion (sponsor) is a senior leader responsible for organizational alignment, resource provision, and removing obstacles for the Black Belt.