Project and Team Management Flashcards
7 cards from real Lean Six Sigma Black Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project and Team Management flashcards as text
A Black Belt discovers that a key team member lacks the statistical skills needed for the Analyze phase. What is the BEST response?
Answer: Provide targeted training or pair the member with a skilled mentor
Providing training or mentoring builds team capability while keeping the member engaged and contributing to the project.
Which communication strategy is MOST effective when delivering change news that may face resistance from process owners?
Answer: Communicate early, explain the rationale, and involve stakeholders in planning
Early communication with clear rationale and involvement reduces resistance by making stakeholders feel respected and informed.
In a Six Sigma project, what is the purpose of a project tollgate review?
Answer: To validate phase deliverables and authorize progression to the next DMAIC phase
Tollgate reviews verify that required deliverables are complete and objectives met before committing resources to the next phase.
A team is struggling with low engagement and missed deadlines. According to situational leadership theory, what style should the Black Belt adopt?
Answer: Directing — provide clear instructions and close supervision
When team competence and commitment are low, a directing style with clear guidance and close monitoring is most appropriate.
Which metric BEST measures whether a Six Sigma project is delivering financial benefits as planned?
Answer: Actual cost savings vs. projected cost savings
Comparing actual to projected cost savings directly measures whether the project is delivering the financial value that justified its investment.
A Black Belt is preparing a presentation for the executive team. Which presentation principle is MOST important?
Answer: Lead with conclusions supported by key evidence tailored to the audience's priorities
Executives need actionable insights quickly — leading with conclusions and supporting evidence respects their time and decision-making needs.
What is the primary purpose of a project communication plan in a Six Sigma project?
Answer: To define who receives what information, in what format, and how frequently
A communication plan ensures stakeholders receive timely, relevant information in the right format to support informed decision-making.